Open Letter To Amazon Founder Jeff Bezo
Order # 116-1774013-2488258 Dear Mr. Bezos, One of two critically needed automotive parts was delivered Tuesday, opened Wednesday but was “cracked.” We immediately contacted Amazon to again try and explain that this situation is causing a major imposition - not to mention spiraling out-of-pocket costs (hundreds of dollars in uncredited payments, taxicab fare for the last two weeks, and shipping costs on items going only a mile or two by either USPS or UPS). The customer service representative asked us to buy another part instead of taking ownership for this service failure, and clearly represented that she would overnight the part, which we have been awaiting since April 9th. After we stupidly ordered the part, she tells us that she cannot overnight it. The earliest we can expect it is by Friday. (The truck has been sitting in Delaware for the last two weeks.) We told her as we have ECR that is unacceptable. We cancelled the order. We were told our money could take up to seven da